Thank you for purchasing our products from KAWS Shop.

To be eligible for a refund, you must request a return and exchange within 2 days of delivery. The product must be in the same condition as when you received it and must not be damaged. Please contact us before requesting a refund. Our support team will review your request and provide you with a return form.

Once we have received your product, our professional team will inspect it and process your refund. The refund will be paid to the original payment method used for the purchase. For credit card payments, it will take 5-10 business days for the refund to appear on your card statement.

Carefully inspect the contents for any physical defects or damage caused during shipping.

Please make sure you have received the correct products.

Damaged products must be reported within 2 days of delivery in order to be replaced.

Return costs are the responsibility of the customer. Original shipping costs, customs fees and import taxes are not refundable.

If anything is unclear or you have additional questions, please contact our customer service team. [email protected]